Privacy Policy
At The Service Pathway, your privacy matters to us. We are committed to protecting the personal information of everyone who contacts us, uses our services, attends our activities, volunteers with us, or connects with our community.
We may collect personal information such as your name, email address, phone number, organisation, and any details you choose to share with us through our website forms, emails, referrals, event bookings, or community enquiries. We collect this information so that we can respond to your requests, provide support, share relevant updates, manage our services, improve what we offer, and keep appropriate records.
We will only collect information that is necessary and relevant to the support, communication, or service being provided. Where sensitive information is shared with us, we will handle it carefully, respectfully, and only for the purpose for which it was provided.
We do not sell your personal information. We will only share your details with trusted partners, professionals, or service providers where this is necessary to support you, where you have given permission, or where we are required to do so by law.
Safety and Security
The security of your personal information is very important to The Service Pathway. We take reasonable steps to keep your information safe and to protect it from unauthorised access, loss, misuse, or disclosure.
This may include using secure systems, password protection, limited access to personal information, secure website and email practices, and working only with trusted platforms or service providers. We aim to ensure that only the people who need access to your information for legitimate community, support, or administrative purposes are able to view it.
While no website or online system can be guaranteed to be completely secure, we are committed to handling your information responsibly and reviewing our processes where needed.
Your Rights
You have the right to ask what personal information we hold about you, request that your details are corrected, or ask us to delete your information where appropriate. You can also ask us to stop sending you updates or communications at any time.
If you have any questions about how your information is collected, used, stored, or protected, please contact The Service Pathway using the contact details provided on our website.
We believe that trust, dignity, and respect are at the heart of community work. Protecting your privacy is part of that commitment.